FAQ

1. Do you offer Cash on Delivery?
Yes. Pay only when the item arrives at your door.

2. How long does delivery take?
Delivery usually takes 1–4 days depending on location.
Nairobi typically within 1–2 days. Up-country 2–4 days.

3. How do I confirm my order?
After placing your order, our team will call/SMS/WhatsApp you.
If we can’t reach you within 24 hours, the order may be cancelled.

4. Can I return a product?
Yes—only if the item is damaged, defective, or incorrect on arrival.
You must contact us within 48 hours.

5. Do I pay for return shipping?
If the mistake is on our side (wrong/defective item), we cover it.
If you simply change your mind, returns aren’t accepted.

6. Are shipping fees refundable?
No. Shipping fees are non-refundable.

7. What if I’m not home during delivery?
The rider will call you.
You can reschedule or share alternative delivery instructions.
Repeated failed delivery attempts may cancel the order.

8. Do you deliver everywhere in Kenya?
Yes—we ship nationwide through trusted couriers.

9. Is my personal information safe?
Yes. We only use your contact details to process and deliver your order.