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FREE Delivery • Cash on Delivery Across Kenya • 24/7 Support

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Terms & Conditions

By placing an order with Cash on Delivery, you agree to the following:

  1. Payment Method
    – We accept Cash on Delivery only.
    – You pay the full amount when the order arrives at your address.

  2. Order Confirmation
    – After placing your order, you will receive a confirmation SMS/call.
    – Orders without phone confirmation may be cancelled.

  3. Address Accuracy
    – Make sure the phone number and address are correct.
    – Incorrect details may delay or cancel the order.

  4. Delivery Time
    – Delivery times vary by region. We aim to deliver as fast as possible.
    – Expected delivery window: 1–3 days (adjust for your market).

  5. Cancellations
    – If you cancel after the package is shipped or refuse delivery at the door, we reserve the right to block future COD orders.

  6. Returns / Damaged Items
    – If the item arrives damaged or wrong, contact us within 48 hours with proof (photo/video) for assistance.

  7. Shipping Fees
    – Shipping fees are non-refundable.

  8. Fraud Prevention
    – Multiple unpaid deliveries or fake orders will be reported and blocked system-wide.