Return Policy

By ordering from our store, you agree to the following return terms:

1. Returns Accepted Only for Valid Reasons
   – Wrong item delivered
   – Damaged item on arrival
   – Defective product during first use

2. Return Window
   – You must contact us within 48 hours of receiving the item.
   – No requests after this period will be accepted.

3. Return Process
   – Send us your name, phone number, and order ID.
   – Provide clear photos/videos showing the issue.
   – Our support team will review and approve/deny the request.

4. Refund Method
   – For COD orders, refunds are issued only after the product is returned and inspected.
   – Refunds are done via mobile money/bank transfer, depending on your region.

5. Non-Returnable Items
   – Used products with visible wear
   – Items without original packaging
   – Hygiene/personal care products, unless sealed and damaged on arrival
   – Change-of-mind returns are not accepted

6. Shipping Costs
   – Return shipping fees are paid by the customer unless the item was defective or wrong.

7. Rejected Returns
   – If the returned item doesn’t match the complaint, the refund request will be cancelled.